Frequently Asked Questions

Do you have questions about your Dental Insurance or Our Services?

If you have questions, we have answers! We understand that questions about dental insurance or our dental services can be a very complex subject. We currently follow the latest Alberta Dental Fee Guide (for basic services) for most of our billing. Our office prides itself on providing a very high standard of dental care at a fair price. If you have any questions about any financial matter or our dental services, please do not hesitate to contact our office at (403) 254-1300.

Frequently Asked Questions about Dental Insurance,
Finances & Our Services

Here are answers to some of your most frequently asked questions!

A) YES! We Follow The Current Alberta Dental Association Fee Guide! However, only for basic services. Please check with our office for any questions.

A) Yes, we do offer direct billing, also called assignment. Please confirm your dental plan allows for this. Also, a credit card must be left on file and any balance under $100 will be charged directly to you credit card.

A) Since benefits change from time to time, so it’s important to make sure you know what your plan covers. As a result, we cannot provide you with a guaranteed estimate unless we have submitted a pre-treatment estimate before your treatment. We recommend that you make decisions based on what is best for your dental health versus what is covered by your insurance.

Unfortunately, the Canadian Personal Privacy Act prohibits us from accessing patients’ insurance information. The better you are able to know their insurance details involved in their plan ( annual max, frequencies, other limitations), the better we can help you utilize your plan. For most treatment plan, we generally recommend submitting a pre-determination to get a pre-treatment estimate, especially if you are concerned about knowing their insurance coverage on specific services. This estimate will then help you understand what the insurance company will pay  towards that treatment prior the getting the work done. This way there won’t be any surprise charges!

A) Our estimates are based on the most recent information we have on file. If you’re concerned about exactly what costs you’ll be responsible for, simply ask about our ‘Pre-Treatment Estimate.’

A) A Pre-Treatment Estimate gives you the approximate cost of the treatment. Upon request, we’ll file this paperwork with your insurance provider before any work being done. While this may delay your treatment, you’ll know what (if any) out-of-pocket costs you may be required to pay.

A) We require payment in full at the time of treatment for non-assignment or non-insurance claims. We accept MasterCard, Visa, American Express and Interac (Debit). If you require a payment plan, please ask us.

A) We’re happy to put together a detailed treatment plan with the associated costs clearly outlined so that you can budget for each appointment accordingly. We can also rank treatments so that you can deal with the most pressing treatments right away and deal with the not-so-pressing treatments over time.

Do You Have Questions Not Answered Above?
Our Team Can Answer Them!

Online Client Reviews


Just extract wisdom tooth, doctor very professional, recovery is very good.


Eric Wang


I am writing this review after 1 year I had my appointments here. Dr. Chen is very patient personal did the fillings and going to do the bridge for me. He did excellent work and explain a lot for what I need.


Evelyn Wang


The new dental hygienist Kerri was the most comfortable cleaning I have had. She took a lot of care with my reflex issues and not once complained.


Tula Edwards


Dr. Chen is AMAZING professional. He never does unnecessary tests, clearly understands what and why he is doing. Everything is being done very fast and absolutely perfect. Clinic is neat and clean. Front desk is very friendly and helpful. I highly recommend this clinic despite it might mean longer waiting time for me .


Vasily Kandelaki


My entire family has been with the team at Health Plus Dental for over 15 years. They are all top tier and I fully recommend for Kids and Adults alike!


Jim Bladon


Dr. Nii Ayi and his staff are all friendly and great at what they do. They want the best for your dental health and I would recommend their services to anyone.


Mitch Rogers


I would highly recommend this dental clinic. The staff are always friendly and helpful and the Dentist (Dr. Chen) is very skilled and experienced.


Melissa Yoshioka