Frequently Asked Questions

A) Yes, we do offer direct billing, also called assignment. Please confirm your dental plan allows for this. Also, a credit card must be left on file and any balance under $100 will be charged directly to you credit card.

A) Since benefits change from time to time, so it’s important to make sure you know what your plan covers. As a result, we cannot provide you with a guaranteed estimate unless we have submitted a pre-treatment estimate before your treatment. We recommend that you make decisions based on what is best for your dental health versus what is covered by your insurance.

Unfortunately, the Canadian Personal Privacy Act prohibits us from accessing patients’ insurance information. The better you are able to know their insurance details involved in their plan ( annual max, frequencies, other limitations), the better we can help you utilize your plan. For most treatment plan, we generally recommend submitting a pre-determination to get a pre-treatment estimate, especially if you are concerned about knowing their insurance coverage on specific services. This estimate will then help you understand what the insurance company will pay  towards that treatment prior the getting the work done. This way there won’t be any surprise charges!

A) Our estimates are based on the most recent information we have on file. If you’re concerned about exactly what costs you’ll be responsible for, simply ask about our ‘Pre-Treatment Estimate.’

A) A Pre-Treatment Estimate gives you the approximate cost of the treatment. Upon request, we’ll file this paperwork with your insurance provider before any work being done. While this may delay your treatment, you’ll know what (if any) out-of-pocket costs you may be required to pay.

A) We require payment in full at the time of treatment for non-assignment or non-insurance claims. We accept MasterCard, Visa, American Express and Interac (Debit). If you require a payment plan, please ask us.

A) We’re happy to put together a detailed treatment plan with the associated costs clearly outlined so that you can budget for each appointment accordingly. We can also rank treatments so that you can deal with the most pressing treatments right away and deal with the not-so-pressing treatments over time.